Gift Cards

This gift card is valid for the purchase of accommodation, spa treatments and for use in food & beverage outlets at any of the participating Centara Hotels & Resorts in Thailand. Please refer to a list of participating properties on Terms of Use.

Please note that Centara Gift Cards can only be applied when booking directly through our Centara Customer Contact Centre and cannot be used for reservations made via the third-party platforms or at any outlets managed by a third-party.

Yes, Centara Hotels & Resorts Gift card is available online at www.centarahotelsresorts.com/shop/giftcard/

Gift Cards are delivered via Registered Post to recipient address which is only available within Thailand (Free of Charge).

• Delivery in Bangkok and Vicinity within 3 - 5 working days
• Delivery to all other areas within 5 - 7 working days

*Delivery available for Kingdom of Thailand

If you buy a Gift Card from the front desk or Gift Shop at any Centara Hotels & Resorts, the Gift Card will be activated automatically and ready to use.

For Online purchases, you must receive the Activation Code (4 digits) after your transaction has been completed. To activate your gift card, please contact our Centara Contract Centre, Tel. (+66) 02-102-1234 or (+66) 02-769-1234, available Monday - Friday (09.00 - 18.00 hrs.). The Gift Card number, date of expiration and the Order Confirmation Code (4 digits) are required to activate your gift card.

Yes, please visit our website at www.centarahotelsresorts.com/shop/giftcard/, select contact us and fill in your requirements or call our Centara Contract Centre, Tel. (+66) 02-102-1234 or (+66) 02-769-1234, Email. [email protected], available Monday - Friday (except Public Holidays) during 09.00 - 18.00 hrs.

Your Gift Card will expire 1 (one) year from the date of purchase indicated by as the date shown at the back of your gift card.

No, the full Tax invoice cannot be issued for gift card purchasing, but we can issue a receipt for you or under your company’s name.

No, once a Gift Card has been purchased, the value on it cannot be increased and you will need to purchase a new card for additional value.

Yes, this gift card may not be used for the purchase of accommodation or other applicable services at any overseas Centara Hotels & Resorts property and also other business partners.

To make a hotel room reservation using a Centara Gift Card, kindly reach out to our dedicated Centara Contact Center at the following contact details:

• Telephone: (+66) 02-102-1234 or (+66) 02-769-1234
• Email: [email protected]

We guarantee the rates offered will be the best online rates available on our official website, subject to room availability and advanced reservation requirements. Please note that Centara Gift Cards can only be applied when booking directly through our Centara Contact Center and cannot be used for reservations made via third-party platforms.

Yes, once the reservations has been made, the original gift card must be required to present at the hotel upon arrival or check-in.

No, Gift Cards cannot be returned or refunded after purchased.

You can check your Gift Card balance online by yourself or calling our Customer Response Team to assist you.

Check Balance Online - available daily 24 hrs.

• You will need to sign in using your Gift Card number and date of expiration on the back of your card (DD/MM/YYYY)

Check Balance by calling our Customer Response Team

• Please call (+66) 02-102-1234 or (+66) 02-769-1234, available Monday - Friday (except Public Holidays) during 09.00 - 18.00 hrs.

If you have any questions about purchasing or redeeming a Gift Card, please contact our Centara Contact Centre at Tel. (+66) 02-102-1234 or (+66) 02-769-1234.